Ankur Gupta, Nandansons President and longtime company leader, knows how important it is to focus on the customer experience. A trusted wholesale fragrance distributor and solutions provider for more than 30 years, Ankur Nandansons would not be the industry leader it is today without that focus; one that prioritizes quality, responsiveness and transparency above all else.
Ankur and Nandansons understand that customer service is crucial, particularly when seeking out a fragrance wholesaler from which to purchase your company’s product. While pricing and shipping are undoubtedly important concerns, reliable customer service is key to ensuring you have the information and insight you need to always make the best decisions possible for your enterprise.
When assessing your wholesaler’s customer service apparatus, it’s important to consider:
Methods of Contact Knowing what contact methods the wholesaler offers, as well as average wait or response times, is crucial to gauging the company’s responsiveness.
Hours of Availability Before making a purchase, be sure you understand the wholesaler’s hours of operation, particularly if that company is located oversees. It’s important to know that major scheduling concessions won’t need to be made just to learn more about the status of a time-sensitive shipment down the road.
Human or Automation Will you be expressing your future concerns to a person, or will you be subject to the whims of an automated response system? The latter can often lead to significant delays in terms of receiving a response.
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